Refund policy

Refund & Returns Policy

At Nature’s Blends, customer satisfaction and botanical purity are at the heart of everything we do. Because our products are pure botanical food oils and other natural products, all returns are governed by strict UK health and food safety standards.

Please review our policy carefully before placing your order.

Your statutory rights

The voluntary guarantees below are additional to your statutory rights. Their 20% fees, return conditions and time limits do not apply where you are entitled to a statutory remedy for faulty, damaged or misdescribed goods, or to an eligible statutory cancellation refund.

For eligible online purchases, notify us within 14 days after delivery to cancel, then return the goods within a further 14 days. We refund the product price and standard outbound delivery charge, without a restocking fee, within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Return postage for change-of-mind cancellations is your responsibility where this was disclosed before purchase. Statutory exceptions may apply, including qualifying sealed health or hygiene goods once unsealed.

For faulty, damaged or misdescribed goods, contact us promptly. You may have a short-term right to reject within 30 days and further rights after that period. We cover reasonable return costs where required by law. A replacement is not your only remedy where the law entitles you to a refund.

1. 60-Day Botanical Satisfaction Guarantee (First Purchase)

We want you to experience our cold-pressed Ethiopian Black Seed Oil with complete peace of mind. If you are trying Nature's Blends for the first time:

• Trial Period: You have up to 60 days from the date of delivery to test your first bottle.
• How It Works: If you are not satisfied with the quality and freshness of the product, contact our UK customer care team at hello@naturesblends.co.uk to obtain a Return Authorisation.
• Multi-Bottle Bundles: For 2-bottle and 3-bottle packs, the guarantee covers one opened bottle plus all remaining unopened, factory-sealed bottles. We do not accept returns where multiple bottles have been unsealed or consumed.
• Refund Options:
  • Option 1 (100% Store Credit — Zero Fees): Receive a store credit voucher for 100% of your product purchase price, valid for 12 months across our full range (e.g. capsules, Manuka honey, or Shilajit).
  • Option 2 (Original Payment Method Refund): Receive a refund to your original payment method, subject to a standard 20% warehouse restocking, biological inspection, and disposal fee.

2. Standard 30-Day Return Policy (Unopened Products & Other Ranges)

This voluntary 30-day policy applies to unopened items, accessories, or subsequent orders outside the first-order guarantee, where you are not exercising statutory cancellation or faulty-goods rights:

• You have 30 days after receiving your item to request a return.
• To be eligible, items must be in the exact condition received: unopened, unused, with all seals intact, and in original packaging.
• Approved returns refunded to the original payment method are subject to a 20% restocking and processing fee (or 100% in store credit).

3. Return Shipping & Tracking

• Customers are responsible for return postage under our voluntary guarantee and eligible change-of-mind returns where disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods where required by law.
• Returned goods must be sent via a tracked and signed-for courier service (e.g. Royal Mail Tracked). Nature's Blends cannot be held liable for returned packages lost in transit.
• Under our voluntary guarantee, original shipping fees paid at checkout are non-refundable. This does not affect statutory rights to reimbursement of delivery charges.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is flawed, damaged in transit, or you received the incorrect item:

1. Please contact us at hello@naturesblends.co.uk, preferably within 48 hours of receipt so we can investigate promptly. This request does not limit your statutory rights or deadlines.
2. Include your order number and clear photographic evidence of the damage or discrepancy.
3. Once verified, we will provide a prepaid return label where a return is required and arrange a free replacement or refund, as appropriate to your statutory rights and chosen remedy.

5. Non-Returnable Items

Under regulation 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery. This does not remove rights concerning faulty or misdescribed goods, or our voluntary first-order satisfaction guarantee.
Additional non-returnable items include:

• Gift cards, except where a refund is required by law
• Digital guides where supply has begun with the required express consent and acknowledgement of losing the cancellation right
• Custom or personalized items
• Products with broken safety seals (outside the single-opened-bottle guarantee)

6. Processing Time

Once your return is received and inspected at our warehouse:

• We will notify you by email regarding your refund or store credit approval.
• We issue refunds within the applicable statutory deadlines. Once issued, refunds may take 5 to 10 business days to appear on your bank statement, depending on your card issuer.
• Approved store credit codes are issued via email within 24 hours.

Return Address:

Nature's Blends (NB Supplements Ltd)
Unit LZ10, Glenfield Business Park One,
Philips Road, Blackburn,
BB1 5PF, United Kingdom

Contact Support:
Email: hello@naturesblends.co.uk
Phone: +44 1254 916861 (Mon–Fri, 9:00 AM – 5:00 PM GMT)